Returns, Replacements & Refunds - Coffee Flavor Oils

Last Updated: March 15, 2026

Since 2014, Coffee Flavor Oils has been committed to producing high-quality flavor products and dependable customer service. If you experience an issue with your order, we will review the situation and work toward a fair resolution.

Coffee Flavor Oils reserves the right to update or modify this policy at any time without prior notice.

Order Issues

If your order arrives with a damaged product, incorrect item, missing item, or defect, please submit a request by email so we can review the issue.

Email:
support@coffeeflavoroils.com

Subject Line:
ATT: REFUND REQUEST – Invoice #

Please include the following information:

Invoice number
Full name on the order
Best contact phone number
Description of the issue
Photos of any damaged product attached to the email

Submitting requests in this format helps ensure your message is flagged and reviewed quickly.

Requests must be submitted within 14 days of receiving your order. Requests submitted after this timeframe may not be eligible for replacement or refund review.

If you do not receive a response within 7 business days, please call and leave a message with our Shipping Department so we can follow up on your request.

Shipping Department:
941-417-2019

Replacement Policy

If a product arrives damaged or incorrect, we may offer a replacement product at no additional cost.

All replacement or refund requests are reviewed on a case-by-case basis, and final decisions are made at the discretion of Coffee Flavor Oils after reviewing submitted information and documentation in order to determine a fair resolution for both parties.

Return Eligibility

Due to the nature of flavor products, many items may not be eligible for return once opened. However, we will review each request individually.

You may be eligible for review if:

The product arrived damaged
You received the wrong product
The product was defective
An item was missing from your order

Non-Returnable Items

For safety and quality reasons, we may not accept returns for:

Opened or used flavor products
Products affected by improper handling, misuse, negligence, or conditions outside the control of Coffee Flavor Oils after delivery
Items purchased through third-party resellers

Customers are strongly encouraged to review our “Why Our Flavors” and “Technical Guide” sections of the website before placing an order to better understand proper product use and handling.